Fitmate respects your privacy rights. This Privacy Policy outlines who we are, how we collect, share, and utilise your personal information, and how you can exercise your privacy rights. Applicable to our website at fitmate.au, our mobile applications, and other services we may offer, this Privacy Policy is specifically for users in Australia.
For any queries or concerns regarding your personal information, please contact us using the details provided at the end of this Privacy Policy.
Our Site is not directed at individuals under 18, and we will not knowingly collect information from those under 18. To provide information through registration or other means on the Platform, you must be 18 years or older.
Fitmate facilitates consumers ("Fitmate Users") in discovering, booking, and attending various fitness, recreational, and wellness offerings provided by fitness studios, gyms, trainers, venues, or other third parties ("Partners").
At Fitmate, we employ various means to collect or receive personal information, offering you the flexibility to choose the details you share. Certain information is essential for utilising the Fitmate Platform and accessing our services.
Personal Information You Provide:
Account Creation: When establishing a Fitmate User account, essential details such as your name, email address, phone number, and password are required.
Posting and Uploading: Information is gathered when you contribute, post, or upload content to our Platform, encompassing survey responses or Fitness Option ratings.
Communications Data: We facilitate transactional messages on behalf of Partners or Fitmate Users, and we receive data concerning these communications.
Automatically Collected Information:
Usage Data: We log data when you engage with our Site, including but not limited to IP address, device type, browser type, and other technical details. This aids in enhancing your overall experience on our Platform.
Geolocation Data: If consented, we may collect precise geolocation data. This information is utilised to improve services and ensure security.
Personal Information from Other Sources:
We may obtain information from public databases, strategic marketing partners, social media platforms, or other third-party sources. This enriches our understanding of your preferences and helps tailor your Fitmate experience.
Personal Information from Partners:
Our Partners may share feedback regarding your utilisation of their facilities or services. This collaborative approach enhances our ability to provide a seamless experience on the Fitmate Platform.
Fitmate utilises personal information for various purposes, including operating the Platform, communicating with users, providing customer support, enabling social features, conducting marketing, and ensuring security.
Fitmate may disclose personal information to third-party service providers, Partners, Fitmate Users, and others under specific circumstances outlined in this Privacy Policy.
Fitmate employs technical and organisational measures to protect collected personal information. While we strive for security, we cannot guarantee 100% protection.
Personal information may be transferred to countries with different data protection laws. Fitmate has implemented safeguards to ensure your information remains protected as per this Privacy Policy.
For queries or concerns related to this Privacy Policy or your personal information, please contact us at the provided details.
If you wish to access, correct, update, or withdraw your consent for your personal information, please contact us using the details below:
You have the right to opt-out of our marketing communications.To exercise this right, click the “unsubscribe” or “opt - out” link in our marketing emails.For other forms of marketing(postal or telemarketing), contact us.Please note that once we confirm your withdrawal of consent, it may take up to 30 calendar days(as permitted by law) for your withdrawal to be reflected in our systems.During this period, you may still receive marketing materials.Opting out of marketing communications does not affect our use and disclosure of your Personal Information for other purposes outlined in this Privacy Policy.
Contact us as explained in the “How to Contact Us” section below.We respond to all requests according to applicable data protection laws.
Our Platform may include links to third-party websites or apps, including social sharing features. Note that this Privacy Policy doesn't apply to these linked sites. Read the privacy policy of any third-party site before providing them with information.
We may update this Privacy Notice in response to changing legal, technical, or business developments. When we do, we'll inform you appropriately. We'll obtain your consent for any material Privacy Notice changes if required by data protection laws. Check the “last updated” date at the top of this Privacy Notice for the latest version.
If you have questions or concerns about your personal information, contact us:
If you're a Fitmate User, contact us here.
If you're a Fitmate Partner, contact us within the Partner Dashboard.
This Cookie Notice explains how Fitmate and its subsidiaries (collectively “Fitmate,” “we,” “us,” and “ours”) use cookies and similar technologies on our websites and mobile applications (“Platform”). Understand what these technologies are, why we use them, and your rights to control their use.
What are cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. Owners use cookies to make websites work more efficiently and provide reporting information.
Essential website cookies: Necessary for Platform services, e.g., access to secure areas.
Performance and functionality cookies: Enhance Platform performance and functionality.
Advertising cookies: Make advertising messages more relevant.
Other tracking technologies: Web beacons or “tracking pixels” may also be used to recognise visitors, improving site performance, and measuring marketing success.
Does Fitmate serve targeted advertising?
Third parties may serve cookies for advertising. This data doesn't identify you unless you provide it.
How can I control cookies?
You have the right to accept or reject cookies. Adjust web browser controls or use opt-out links provided. Declining cookies may restrict access to some functionality, but you can still use the Platform. Check browser help menus for specific instructions.
We use Google cookies; opt-out through Google Ads Settings or use the Google Analytics opt-out plug-in.
How often will this Cookie Notice be updated?
We may update this notice to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. Please check regularly for updates.